Our guest today is Therese Longo, an expert in Human Performance Technology (HPT), who has dedicated her career to enhancing how organizations develop their people. Therese’s approach shifts the focus from traditional competency and behavior-based models to accomplishment-focused strategies that drive real results. She realized that while training is often seen as the go-to solution for performance issues, it doesn’t always address the root of the problem. Her journey into HPT began when she connected with mentors and industry leaders, leading her to adopt innovative techniques that emphasize measurable outcomes and sustainable growth.

In our conversation, we explore how accomplishment-focused methods can transform performance management systems and talent development processes. Therese emphasizes the importance of understanding the full scope of human performance rather than just relying on training. By leveraging HPT principles, she guides us on how to identify what truly drives success in our teams and organizations. 

This episode is a deep dive into rethinking performance management, offering practical insights on how we can shift from generic training to strategies that foster meaningful accomplishments and lasting impact.

Key Takeaways:

1.    Accomplishment-Focused Approach: Shifting focus from traditional competency models to accomplishment-driven strategies can lead to better performance outcomes.

2.    Training Isn’t Always the Solution: While training can help, it often doesn’t address the full scope of performance issues; understanding the root causes is crucial.

3.    Human Performance Technology (HPT): HPT provides a framework to analyze and improve human performance by focusing on measurable accomplishments.

4.    Identifying Performance Gaps: Therese emphasizes the importance of pinpointing specific areas that impact performance rather than applying generic training solutions.

5.    Sustainable Growth: By leveraging HPT principles, organizations can create more effective, long-term improvements in their talent development and management processes.

Resources Mentioned:

1. Dr Carl Binder’s performance thinking networks - https://www.sixboxes.com/
2. Human Competence, book by Tom Gilbert - https://www.amazon.com/s?k=human+competence+thomas+gilbert&hvadid=580634968296&hvdev=c&hvlocphy=9198637&hvnetw=g&hvqmt=e&hvrand=3887849253128253945&hvtargid=kwd-411443381008&hydadcr=22592_13493326&tag=googhydr-20&ref=pd_sl_6z1t5nwdh5_e
3. For a Performance Profile template, reach out to Therese at tlongo@radcomservices.com

The Inspire Your Team to Greatness Assessment (the Courage Assessment)

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https://courageofaleader.com/inspireyourteam/

About the Guest:

Therese Longo is a learning and development professional with a passion for driving performance culture to increase job satisfaction and elevate business results. As the Vice President of Operations for Radcom, Therese draws upon her background as a Certified Performance Thinking® Practitioner and her 20 years of experience as an instructional design professional to drive continuous improvement within Radcom. She leads the development of Radcom’s project teams, helping team members find effective, efficient means of producing impactful customized documentation, training, and additional support that help clients enhance their professional abilities. Therese applies her performance improvement expertise with clients, managing various projects, through which she helps business executives achieve organizational goals through the performance of their people.

LinkedIn: https://www.linkedin.com/in/thereselongo/

Email: tlongo@radcomservices.com

About the Host:

Amy L. Riley is an internationally renowned speaker, author and consultant. She has over 2 decades of experience developing leaders at all levels. Her clients include Cisco Systems, Deloitte and Barclays.

As a trusted leadership coach and consultant, Amy has worked with hundreds of leaders one-on-one, and thousands more as part of a group, to fully step into their leadership, create amazing teams and achieve extraordinary results. 

Amy’s most popular keynote speeches are:

• The Courage of a Leader: The Power of a Leadership Legacy
• The Courage of a Leader: Create a Competitive Advantage with Sustainable, Results-Producing Cross-System Collaboration
• The Courage of a Leader: Accelerate Trust with Your Team, Customers and Community
• The Courage of a Leader: How to Build a Happy and Successful Hybrid Team

Her new book is a #1 international best-seller and is entitled, The Courage of a Leader: How to Inspire, Engage and Get Extraordinary Results.

http://www.courageofaleader.com

https://www.linkedin.com/in/amyshoopriley

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Teaser for next episode

In our next episode Daphna Horowitz introduces her ABC leadership model—Awareness, Bold moves, and Communication—showing how these elements help leaders navigate uncertainty, make courageous decisions, and foster continuous growth.

Mentioned in this episode:

The Inspire Your Team to Greatness assessment (The Courage Assessment)

https://courageofaleader.com/inspireyourteam/